In some cases, digital transformation and a focus on customer experience has generated a 20-30% increase in customer satisfaction and economic gains of 20-50%.
With software now commonly used as a way to scale businesses, we’ll focus on how technology is being leveraged to increase efficiency and support growth whilst enabling the delivery of optimal customer service. As well as how businesses can couple their service offering with software products to provide recurring revenue.
Join us, as part of Leeds Digital Festival, to hear from a panel of industry leaders who'll share insights and experience in how to successfully scale a business through leveraging custom software.
Detailing lessons learnt in what to do and what not to do, with a historical overview of case studies in industry, we’ll cover key factors from project management approaches, to how to effectively measure costs and benefits.
Andy Crossley, Director, The Oakland Group
Richard Kenny, Group IT Director, Techbuyer
Gareth Tupper, Head of Digital Development, NewDay
Stuart Welsh, Group IT Director, AESSEAL
Philip White, Managing Director, Audacia
When: Thursday 24th September, 11am - 12pm