Managing end-to-end vaccination processes in one centralised portal

Client

MASTA (Medical Advisory Service for Travellers Abroad) was established 30 years ago and operate the largest network of private travel clinics in the UK. MASTA have well-established partnerships with Independent Pharmacies, BUPA, STA Travel and Flight Centre amongst others, combined with their clinics based in NHS and Occupational Health establishments.

Background

MASTA were looking to develop a new platform to replace their existing E-Clinic platform, enabling MASTA to accommodate changes in the businesses underlying processes, upgrade to a modern technology platform and provide clinics with a richer online experience.

Solution

Once released the platform will streamline the process of appointment booking and consultation management for vaccine clinics, managing the complete process from initial consultations, assessments, vaccination courses and administrations, to ensure the safety of travellers. With integrated stock management and delivery functions to a number of differing locations, the system will encompass all functions of the vaccination process, giving MASTA's clients the ability to manage their operations in one centralised platform.

Results

The new streamlined and robust platform will give MASTA's clients better visibility and management of the vaccination process, ensuring a seamless experience for customers, with the critical ability to ensure that nothing is missed or forgotten throughout the process. The solution will give clients a better structured approach to vaccination procedures, with a user-friendly and intuitive design that enables clients to adapt quickly, without the need for user training.